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July 23, 2014, 02:39:39 AM
HireScores.com Recruitment ForumRecruiters, Employers & Suppliers CentreGeneral employer topics (Moderators: HireScores.com admin, HireScoresMark)How do you handle customers that are never satisfied?
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Author Topic: How do you handle customers that are never satisfied?  (Read 818 times)
Timber
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« on: July 08, 2007, 06:31:45 PM »

I have come across customers that are never happy no matter how hard you try to satisfy them.  What do you do with this type of customer?  Do you openly tell them to take their business else where?  Or do you keep trying to make them happy even though its making you frustrated and annoyed?
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Chevy
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« Reply #1 on: July 12, 2007, 12:31:13 AM »

A difficult customer is always very hard to satisfy.  The best suggestion is to ask them how to solve the problem.  If their answer is somewhat reasonable, then give it to them.  I once had a customer who kept complaining so I just gave all her money back for the service I performed.  I made no money for the job. I just wanted to close the deal and move on to more and better customers.  Sometimes you just have to cut your losses to move on to better things.
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Creospace
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« Reply #2 on: July 12, 2007, 03:07:11 PM »

'get rid of them' is the simple answer. They take up time that you could be spending on customers that really want to work with you.

There are of course nice ways to do this - over price work, schedule work in for a long time in advance, tell them that your business model no longer reflects the type of work you do for them and offer them an alternative place to go.
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